How to Give Helpful Design Feedback

By Sarah Love, Senior Designer

Client feedback is an integral part of the design process. We should know, over the course of the 12 years we’ve been an agency, we’ve worked with countless clients on many creative projects. 

Well structured, collaborative client feedback is as essential to project success as the talent and team that’s doing the work. It provides the opportunity for all stakeholders to ask smart questions, give helpful feedback, and enrich a creative team’s understanding of a client’s company and overarching goals. Which makes for the strongest end product. Everyone wins.

1. Back to Strategy

The first rule of creative critique is to harken back to the project strategy and business objective. We all have personal preferences around language and design elements. Before jumping in, think back to the project objective and the target audience at hand. Are the creative elements speaking to these directions, or is your reaction more personally driven. Thinking about the core strategy helps keep feedback relevant and helpful.

2. Detail Orientation

When giving feedback, details are your friend. Instead of saying “I like it,” explain what you like about a creative presentation, and use specific examples from the composition whenever possible. If something specific is striking or challenging, speak up. Provide any context that might help the design team make informed decisions in the future.

Case in point: if you see a homepage design and love it for the large, full-screen background image, don’t hesitate to say so! The design team can take that information and implement it in the creation of supporting internal pages. The closer we can get to the ‘why’ and what behind your reactions, the more helpful your feedback will be.

3. Ask Questions

While most of our clients love giving feedback during our design presentations, not everyone feels comfortable doing so. If this is you, just ask questions! 

We’ve never met a question we didn’t like. You don’t need design credentials to voice constructive criticism that is both helpful and implementable. Our priority is to put forward the best design for your organization and audiences, and in order to reach our project goals, we need your input.

4. Remember: We’re All Human

It’s important to recognize that we’re all human, and feedback can be subjective. We all have different, often deeply personal perceptions, especially when it comes to design and language. If you are in presentation and don’t like aspects of a design, or find something confusing, talk about the elements that are challenging. Use first person pronouns around expressing your opinion (“I am confused by” or “I feel that”) rather than declarative statements (“This doesn’t work.”). This helps reinforce that you are voicing a personal opinion and allows a creative team to better understand your perspective. This isn’t a nice to have. It’s essential to creating an environment where everyone has each other’s success in mind.

5. Resist the Urge to Solve

The strongest and most effective critique avoids being prescriptive. Rather than spelling out a specific action for the creative team to take, express a reaction or a challenge for the team to solve. There may be more than one way to reshape a design experience or address copy changes. 

We’ve all read copy or visited a website or seen a video that looks like it was wrestled over by multiple hands with competing agendas. We avoid the wrestling match by clearly outlining the problems to solve in our critique sessions and letting our lead creative engineers get under the hood and do their good work.

6. Get Your Team Involved

It is important that the stakeholders whose work is impacted by the branded experiences that we’re developing have the opportunity to directly contribute to the final result. 

We can’t always incorporate all feedback, but at the end of the day your team should be able to rally around newly created work and feel a sense of pride towards how your company is being represented. Making them feel involved is sometimes all it takes. It also helps train the different members of your team to be on the same page about new strategy, messaging and brand value.

7. Consolidate Your Feedback

While making sure multiple perspectives are gathered is key, one of the most important tips we can provide – and we can’t stress this enough – is the power of consolidated feedback for larger teams. 

We highly recommend having someone as the main point of contact who will act as a facilitator for compiling and consolidating feedback. This streamlines the process for everyone, and in the chance of differing opinions, this point of contact can handle tie-breaking themselves, or direct differing opinions our way.

Here are some of the things clients have done in the past which really streamline the design process and improve the turnaround time: 

The feedback was: 

  • Organized: They collected feedback from all the stakeholders, organized it into a single document, and structured the questions/comments/revisions on a page-by-page basis. It was streamlined and straightforward. Without having to sort through a handful of documents and emails, the design revisions could begin almost immediately.
  • Specific: They included details about what was and wasn’t working, along with providing the thought process behind the use case. Since they know their customer best, it’s always great to know why something is or isn’t working and have some insight into their primary objective. Whether they love it or hate it, the more direct the better. This enables us (the design team) to address any concerns head-on.
  • Not overly prescriptive: They provided feedback that was focused on the end-goal and what obstacles they might face, which lets us (the designers) figure out a way to meet those objectives from a design standpoint. As designers, we’re ultimately problem-solvers, so as long as we know the problem—we can find a solution. 

In Conclusion

How feedback is provided and the structure of giving feedback is just as important than the feedback itself. Being intentional and thoughtful about your feedback helps ensure the strongest and most relevant input. Input which makes for the strongest and most effective branded materials. Branded materials that empower your business and your brand. 

 

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